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Terms & Conditions
Last Updated: 11/17/2025
Welcome to Sunshine & Moonshadows Florist & Gallery (“Company,” “we,” “us,” or “our”).
By accessing or using our website, services, or placing an order, you agree to these Terms & Conditions.
Please read them carefully.
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1. General Use
By using this site, you confirm that you are at least 18 years old or have permission from a legal guardian.
You agree not to use the site for unlawful or harmful activity.
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2. Products & Services
We provide fresh flowers, custom floral designs, event florals, gifts, and related services.
Because flowers are natural products, colors, varieties, and availability may vary.
We reserve the right to make appropriate substitutions of equal or greater value if needed.
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3. Pricing & Payment
All prices listed are in USD and subject to change without notice.
Payment is due at the time of ordering unless otherwise arranged.
We accept major credit/debit cards and other payment methods listed at checkout.
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4. Delivery Policy
We deliver within our designated service area.
Delivery dates and times are not guaranteed but we always make every effort to fulfill requests.
Incorrect addresses or lack of recipient availability may result in additional fees.
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5. Order Changes & Cancellations
Same-day orders cannot be canceled once processing has begun.
Event and wedding orders require advance notice; cancellation policies vary based on contracts.
If you need to update an address, card message, or delivery time, contact us as soon as possible.
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6. Refunds & Replacements
Due to the perishable nature of fresh flowers, all sales are generally final.
However, your satisfaction matters to us.
If there is an issue with your order, please contact us within 24 hours of delivery so we can evaluate and offer a replacement or store credit when appropriate.
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7. Custom Designs
All custom floral work is created using the designer’s artistic judgment.
You acknowledge that final pieces may differ from inspiration photos due to seasonality and availability.
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8. Event Contracts
Wedding and event clients must sign a separate written agreement.
That contract overrides these Terms where applicable.
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9. Intellectual Property
All images, logos, artwork, text, and content on this site belong to Sunshine & Moonshadows Florist & Gallery.
You may not copy, reproduce, distribute, or use our materials without written permission.
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10. Website Content & Availability
We may update, modify, or discontinue parts of the site at any time without notice.
We make no guarantee the website will be error-free, uninterrupted, or virus-free.
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11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
Delays caused by weather, traffic, or circumstances beyond our control
Allergic reactions to flowers or plants
Losses resulting from misuse of our products
Damages from website errors or interruptions
Your use of our site and services is at your own risk.
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12. Third-Party Links
Our site may contain links to third-party websites.
We are not responsible for their content, policies, or actions.
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13. Governing Law
These Terms are governed by the laws of the State of Rhode Island.
Any disputes will be handled in the appropriate Rhode Island courts.
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14. Changes to Terms
We may revise these Terms at any time.
Updates take effect immediately when posted on this page.
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15. Contact Us
If you have questions or concerns, reach out:
Sunshine & Moonshadows Florist & Gallery LLC
Providence, Rhode Island
Phone: 401-626-2091
Copyright © 2025 Sunshine & Moonshadows Florist and Gallery LLC - All Rights Reserved.
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